The workforce and customer base are what power a business, irrespective of its type and size. However, for a company, the biggest growth opportunities as well as the major challenges come from the same source – its people. And for the successful growth of a business, those people need to communicate effectively. Here is where unified communications (UC) comes into play.
Unified communications (UC) is an integrated platform that brings together different types of communications – voice, data, and video – into a single system. The idea behind it is to provide a more seamless and unified experience for users while also improving communication efficiency and productivity.
By bringing the workforce as well as the customer base of a business together on the same platform, UC helps in business transformation. It helps in –
- Improving communication and collaboration: UC can help improve communication and collaboration between employees, customers, and partners by providing a more unified and seamless experience. By integrating different communication channels, UC makes it easier and more convenient for people to connect and work together.
- Increasing productivity: UC can also help increase productivity by reducing the need for people to switch between different communication channels. For example, with UC, an employee can quickly look up a customer’s contact information and call them directly from the same interface they are using to check their email.
- Reducing costs: UC can help reduce the costs of communication by consolidating different communication channels into a single platform. For example, with UC, a business can use a single internet connection for both voice and data communication, which can lead to significant cost savings.
How Unified Communication Enables Digital Transformation?
When we talk about technology, you can’t expect to complete your conversation without using the keyword ‘digital transformation’. Digital technology has become a crucial part of businesses nowadays. According to Cebr, the major digital trends that will contribute to business transformation by 2040 include:
- The digital delivery of services will boost productivity by 28%.
- Flexible working hours will lead to 17% productivity gains.
- AI will lead to better data, enhancing productivity by 90%.
What is common among all the trends is effective communication and collaboration among the people. So, UC is an effective way to improve communication within an organization, especially when your team is scattered all over the world.
Here is how UC helps in digital transformation:
The trend of hybrid working and flexible working hours has become a crucial part of any business. A significant proportion of the workforce nowadays has a choice to work from home, in-office, or hybrid working. The biggest challenge most organizations face is communication.
However, UC has made it possible for businesses to opt for this trend, allowing businesses to optimize their growth opportunities and work together in a better way.
When it comes to organizations seeking ways to deliver agility to advance business transformation, the best way to do so is by adopting cloud-based solutions. With 8×8 cloud communications, employees can collaborate virtually anywhere. So, if you also want to opt for unified communication, it can take your business to the next level.
While UC services from 8×8 global cloud communications can offer many benefits for businesses, there are also some challenges that need to be considered when implementing UC. Some of the challenges include the following:
- Complexity: UC can be complex to implement and manage due to the need to integrate different communication channels and technologies.
- Compatibility: UC also needs to be compatible with existing communication infrastructure and systems.
- Security: UC can also pose security risks due to the increased use of internet-based communication channels.
So, make sure you choose your UC solutions while considering your business needs. Also, don’t forget to get a quote for 8×8 in Australia.