Author: jacklim

IT service management has become a critical component of modern organizations. Businesses depend heavily on technology to deliver services, maintain operational efficiency, and provide value to customers. As a result, professionals who understand IT service management frameworks are highly valued across industries. One of the most recognized certifications in this field is the ITIL v4 Foundation certification. The ITIL v4 Foundation exam introduces candidates to the core concepts of IT service management and the ITIL framework. It helps professionals understand how organizations design, deliver, and improve IT services using structured practices. Because ITIL is widely adopted by companies worldwide, earning the…