Author: Steve Jhone

The way we work has changed permanently. Hybrid work—where employees split time between the office, home, and other locations—has become the standard for many organizations. While this model offers flexibility, improved work-life balance, and access to a wider talent pool, it also introduces new technical challenges. In this environment, IT helpdesk support is no longer just a background function; it has become a critical pillar of business continuity, productivity, and security. As organizations rely more heavily on cloud platforms, collaboration tools, and remote access technologies, the need for responsive, knowledgeable, and proactive IT support has never been greater. This blog…