A recent survey found there were more than 31 million US small businesses in 2020. With so much competition, every company needs to constantly innovate to rise above the noise and become an industry leader. One of the most crucial methods to improve a business is to offer 24/7, 365 days per year customer support.
But, what are the business strategies that can help you develop a 24/7 support service? After all, consumers are more demanding than ever, and if you’re to get ahead of your competitors it’s essential to meet your audience’s needs. The good news is you can use some straightforward methods to take your customer service standards to the next level.
Let’s dive in and learn more about offering around-the-clock customer support.
Outsourcing
One of the simplest ways to offer 24/7 customer service is to outsource your requirements to a third-party provider. You may find this is cheaper than hiring your own employees, and a high-quality firm could help impress your clients. But, you’ll need to monitor an outsourced company’s standards to ensure they are providing the level of services you require.
Chatbots
You can use modern software to provide after-hours customer service. Chatbots are sounding more like humans every day, and they can perform many simple tasks. For example, they can update consumers on package delivery times, answer questions, and even take payments.
As technology becomes more advanced, it seems likely using this type of software will become even more vital for companies seeking to gain a competitive edge.
Interactive Voice Response
One of the best customer service tools is to use an interactive voice response (IVR) system, such as amazingvoice. Using state-of-the-art technology, it’s possible to record clear voice messages. You can then guide consumers through a menu system. This can allow customers to find answers for themselves.
For example, people can check out details about your products or services, or perform functions such as making payments. These systems operate 24/7 and can lead to increased customer satisfaction levels.
Social Media Pages
While this option is not ideal, directing consumers to your pages on the most popular social media sites can be helpful. Your customers can interact online, providing each other with useful hints and tips. But, you may find this is not acceptable to consumers who expect a more professional approach to helping a customer after hours.
Use 24/7 Business Strategies To Help Your Company
In the modern era, offering 24/7, 365 days a year customer support is an essential part of growing your business. Outsourcing this side of your business can be beneficial and achieve great results. But, you may find using advanced technology could be more cost-effective.
You could even use a combination of these solutions to impress your customers with the best customer service standards on the market.
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