Why my Canon Printer is not responding? Complete details with relevant ways of troubleshooting

We are frequently getting complaints from our users that they are unable to use their Canon printer because it is not responding to the print commands given by their PC. Canon is a big Multinational Corporation brand that manufactures electronic computer parts and peripherals devices like printers and scanners etc. That’s why; there is always a minimum possibility that a manufacturing defect is present in the Canon printers.

In most of the cases, it has been observed that an interrupted connection between a printer and the PC is responsible for this issue of the canon printer not responding. Whether you are using a wireless printer or wired Canon printer, connection interruptions may occur in any medium. However, only the connection interruption is not the only reason that is responsible for this issue. Several other reasons like outdated printer drivers, hardware issues and incorrect configuration of printer port are equally likely to be held responsible for this issue.

So, let’s have a detailed look on the possible reasons responsible for this issue:

1. Interrupted connections between PC and Printer: If your printer was working correctly and suddenly stops working, then it might be possible that the connection between PC and the printer is interrupted. There can be different reasons behind this issue based on the connectivity type of the printer.   
2. Outdated Printer Drivers: If you haven’t updated the Printer drivers of your PC for too long, then you must check for the latest updates because your OS doesn’t support outdated printer drivers.
3. Hardware issues: Hardware issues like a paper jam or empty ink cartridge are also among several reasons that are responsible for the issue of Canon printer not responding. You can check the same by checking the paper tray or out a layer of the printer to confirm whether the paper jam is there or not. If the ink cartridge bottle is empty, then also it is a hardware issue that is not letting your canon printer to respond.
4. Incorrectly configured printer ports: If the printer driver of your PC is configured with an improper port, then your canon printer will stop responding or working.
5. Any third-party application or firewall blockage: There is a possibility that the third-party antivirus software installed in your PC might block the printer connections with your PC. Moreover, sometimes the firewall of your PC also blocks externally connected hardware devices due to security reasons.

How to resolve this canon printer not responding problem

This issue of canon printer not responding is not a big issue as it seems to be. There are many ways to troubleshoot this error on your PC based on the reason which is responsible for this issue.

We will mention some of the generalized ways of troubleshooting this issue below in this article that will help you to fix this issue within a few minutes:

1. Fixing the network connection issue: Before you start analyzing any technical issue in your PC or printer, we will recommend you to check whether the network connections are working properly or not. The majority of the cases of this issue have witnessed an interrupted network connection behind it. So, in case you own a wired printer, then you must check the cable which connects your printer and PC is connected properly or not. However, in the case of a wireless printer, users must check whether the router is working fine or not. Moreover, if your PC, router, and the printer is placed too far from each other, then make sure that you must place them together with minimum separable distance. Once you put them all together, restart your router and then make sure that your PC and printer will be connected on the same wireless network. 
2. Updating Printers Driver in your PC: If you haven’t updated the printer drivers on your PC for a very long time, then quickly open the official website of canon and enter your printer model number to check for the latest printer drivers. Download and install the latest updates and after that check whether the printer is responding or not.
3. Disabling Windows Firewall: If your canon printer is not responding even after updating the printer drivers, then it might be possible that the Windows Firewall of your PC has blocked it permanently. To fix this issue, you are required to disable the Windows Firewall under the PC settings menu to check whether the printer responds back or not.
4. Using the Printer Troubleshooter: To quickly fix this issue of Canon printers not responding, we recommend our users to take the help of Printer Troubleshooter feature. Follow these simple instructions to run Printer Troubleshooter:
5. Open run command by pressing “Windows+R” and type “control.exe /name Microsoft.Troubleshooting” in order to open Windows Troubleshoot.
6. In the troubleshoot window, just scroll down and hit the “Printer” icon followed by clicking on the “Run the Troubleshooter” icon.
7. Now, Troubleshooter will automatically look for the issues that are not letting the printer respond.
8. Once the issue is detected, click on the “Apply this fix” icon and restart your PC to check whether the printer starts responding or not.

Procedure to Setup Canon ij printer on Windows

Canon IJ Printer utility is basically a program application that is developed in order to make a scan or print job relatively easier. Users can easily scan photos and documents using the IJ Scan utility.

Full step by step guide which includes the procedure to setup canon IJ printer on Windows is mentioned below:

1. First of all, download the required IJ Scan utility from ij.start.canon set up by entering the model number.
2. Now, the file will get downloaded and saved automatically under the downloads folder in your PC with the file extension “.exe”.
3. Click on the file and complete the installation process quickly on your PC.   
4. Once installed, place a document on the platen side of your Canon printer and make sure to turn your printer on.
5. Now, open the Canon IJ Scan utility and click on the “Settings” tab. Choose the Auto Scan option available under that menu to start scanning the document.
6. Once the document is scanned, it will be saved automatically on your PC.
7. You can access that scanned document and can view it accordingly.

Canon IJ Scan Utility is definitely a very helpful utility feature of Canon printers. It also provides the feature of scanning multiple documents of images at one time. To experience all these impeccable features of Canon Printers, visit http :// canon.com/ijsetupto download and install Canon IJ scan utility. Generally, this utility package comes pre-installed with printer drivers on your PC. But in case it is not installed on your PC, then you can download it in your Pc and can use it hassle-free.

Procedure to Setup Canon IJ Printer on Mac

In the case of Canon IJ Scan Utility for Mac systems, there is no such requirement of downloading IJ Scan Utility separately. It comes pre-installed with the MP drivers in your Mac systems. However, if you find it missing in your device, then you can visit http://canon.com/ijsetupand can download Canon IJ Scan Utility for your Mac device by entering your Printer Model number.

Once the file is downloaded, follow these step by step guidelines:

1. The software is downloaded with a file extension of “.PKG”. You can search the downloaded file and can double-click on it to initiate the installation process.
2. Once the installation is completed, click Finder and open the Go menu in your Mac system.
3. Search for Canon utility folder followed by clicking on IJ Scan Utility 2 icon.   
4. Now, put a document on the platen side of your Canon printer.
5. Under the settings menu of Canon IJ Scan utility, choose or modify the settings according to your preferences. Also, do select that folder in which you want to save the scanned documents.
6. Once you configure these basic settings, click on the “Start scan” option and select whether you are scanning a document or photo to get the output scanned file in your Mac system.

Different versions of Mac systems have different Canon IJ scan utility files. If you don’t find the option of IJ Scan utility in your system, then quickly visit the manufacturer’s website or ij.start.canon setup to get the package installer file. The best part of using this IJ Scan utility feature is that users can easily scan documents using their printer. This basic setup can be configured very easily to get the scanned documents right on your systems. Most of the time, this IJ Scan utility feature comes pre-installed with MP drivers in both Windows and Mac devices.

However, the older versions of Canon printers don’t have in-built printer drivers to support this Scan Utility feature. That’s why users are supposed to download it manually from the manufacturer’s website in order to access this feature of Canon printers. We really hope that this step by step guide will definitely help you to configure the Canon IJ Scan utility set up in your Windows or Mac system.