Change in travel plans is a common phenomenon, and it is important to know your airline policy. Etihad Airways cancelers are designed to provide flexibility to the policy, although the rules and potential fees depend a lot on the fare you purchased. Understanding these details can save you from unexpected costs.
The cancellation policy of Etihad Airways is based on the fare brand (eg, economy, business, first) you booked. Most of the fares allow for cancellation, but a fee may apply. The airline also provides a 24-hour ex-gratia period for some booking and if the airline is responsible for cancellation of the flight, it provides complete refunds. It is important to note that if you book several rent brands then the most restrictive fare rule will apply.
How to get a refund from Etihad Airways?
To get refund from Etihad Airways, the fastest way is to request online through the “Management Booking” section of your website. You will need your booking reference and last name. If your booking is eligible for refund, the system will guide you through the process. For tickets booked through travel agent, you have to contact the agent directly to process any refund. The refund is usually processed back to the original form of payment.
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What is the 24-hour rule for Etihad?
The 24-hour rule for Etihad is a customer-friendly policy that allows full refunds to cancel your flight within 24 hours of booking. This rule applies to all direct bookings made with Etihad Airways, provided that your flight is at least seven days away from the time of booking. If you need to make quick improvements in your travel plans, it is a great option to take advantage of it.
What is the refund policy in case of flight cancellation?
If Etihad Airways cancels your flight, your rights are different. In this situation, you are entitled to full corresponding for your original form of payment to unused part of your ticket, regardless of the rent type. You are also given the option to re -book on the next available flight for your destination without any additional cost.
How much is the cancellation fee on Etihad flight ticket?
Etihad cancellation fees are quite different depending on your rent type and when you cancel. For the rent of many economies, a flat, non-worthy service can be charged to cancel. This fee may be high if you cancel within 96 hours of departure. On the other hand, some premium rent, such as the first and some commercial fare brands, may allow free cancellation. Additionally, a no-show duty can be applied if you fail to cancel your flight at least four hours before departure.
How can I contact Etihad Airways customer service?
For the cancellation or assistance with any other booking query, you can contact Etihad Airways customer service. While the best way to manage your booking is often online, for complex issues, you can use their live chat service or call their contact center.