Supreme customer satisfaction is paramount for every business which is why most companies outsource their call support to an expert partner. In times of a pandemic, when the staff morale breaks down, it is essential for every business to boost the same and excite the staff to deliver their best.
Why is it essential to boost the agent’s morale?
Well, every business works to attain customer satisfaction and ultimately who is responsible for letting your business gain customer’s trust. It is indeed the staff.
It is the agents who get along the customers, talk to them, hear their agony, and try to resolve the same. If the agents are not in a good mood, they will not be able to bring you customers’ satisfaction. Thus boosting the employees’ morale and keeping a check at their needs is significant to bringing customer satisfaction to the business.
Customer’s trust will ultimately win boosted ROI, thus all companies focus on their customer satisfaction strictly. Australian call centres understand the significance of rising customer expectations, which is why they work upon factors that can help in staff betterment.
In times of a pandemic, how can a business gain back the staff’s trust and how can they keep the employees motivated? Well, it is undoubtedly essential to keep the employees motivated as it affects customer experience and here we team up some ideas for businesses to do the same:
1. Online Quiz
Boosting the staff’s morale is not that easy, however as an organisation, you can do so without much investment. Most of the companies wish to save their expenses and do not think over staff satisfaction. However, it is not going to help you in the long run.
If a company talks about wisdom and expects its staff to earn customer satisfaction for them, it is essential to first take the employee into confidence and keep them happy.
An online quiz is a great way to help companies keep their staff involved even when they are at remote working. In a pandemic, most companies work remotely, and to keep the staff’s interest up, an online quiz is a great idea.
Companies can also keep prizes for the winners and this way the employees will be motivated. Companies can also give rewards to the hardest working employee as it boosts morale and motivates the agents to work better.
Expecting all from employees always is not good, however, it is important to give some privileges so that the staff feels blessed and stays back happily.
The happier the employee is the better the customer experiences.
2. Incentives
In such tough times of a pandemic call centres are been affected the most. However, Australian call centres feel that incentivizing the staff can boost their morale and can better business opportunities.
Although in times of a pandemic, companies go through money crunches, nevertheless, at some point in time when you are working remotely and earning with the coordination of employees, it is essential to reward them for the same.
This boosts morale and pushes employees to work better and more.
3. Positive environment
In times of COVID when everything seems to be negative and there seems to be a bad omen everywhere, building a positive environment for the employees can help your business a lot.
How?
Well, simple, make the staff feel like family and ask them about their issues and make sure you resolve their problems on-time too. Working in a positive environment, the agents will help you earn more and there will not be a negative image of your services too
A happy staff will always bring a happy and positive customer to you, so keep them motivated and help them grow as well. A positive environment not only helps the business grow but keeps the staff in the mood to introduce something new.
New ideas, after all, will always help your business grow amazingly.
4. Healthcare plan
In times of COVID, most employees are worried about their health and restrict themselves from visiting office due to health concerns. Nevertheless, introducing a healthcare plan and making the agents feel that the business thinks of them is essential.
Australian call centres talk about introducing healthcare facilities in office and gifting healthcare plans to the staff as it initiates them to visit the office and promotes happy remote working too.
Winning the staff’s trust is essential to win the customer’s trust, thus companies need to take new measures to win the staff’s faith in the business operations. In times of a pandemic, it is hard to take care of such things, nevertheless, by doing so you can make your staff remember your services for long.
5. More team meetings
Team meetings have always been a tough time where employees feel that they discuss more irrelevant stuff than something interesting. However, in lockdown, team meetings can win a lot for your business.
Contact the staff with team meetings over ZOOM or through other applications and try to listen to them and their ideas. This way the employees feel connected and when their ideas are considered and praised, they intend to come up with a better resolution afterwards.
Thus make sure you get along the staff and make them feel connected to your business services. Also, remember to ask and hear their problems too.
